Practical information for Ontario residents, families and caregivers.
Why skin care matters
Urine, stool, friction and prolonged moisture can irritate skin. A simple, consistent routine can support comfort and help caregivers notice problems early. Incontinence-associated dermatitis and pressure injuries are different conditions, and both deserve attention.
A gentle care routine
- Check regularly: Look for wetness, discomfort, leaks and visible skin changes, especially after bowel movements.
- Clean gently: Use a mild skin cleanser or suitable soft wipe. Avoid vigorous rubbing and harsh soaps.
- Pat dry: Be especially gentle in skin folds.
- Protect: Ask a nurse or pharmacist whether a moisture-barrier product is appropriate for the person’s skin.
- Use the right product: Choose incontinence underwear or briefs with appropriate sizing and absorbency; change when soiled and according to individual care needs.
Fit and comfort are important
A product that is too tight may rub, while one that is too loose may leak. Check the waist and leg openings, and avoid layering products in ways that trap moisture or compromise fit. Respect the person’s privacy, preferences and independence whenever possible.
When to seek medical advice
Contact a healthcare professional for persistent redness, broken skin, worsening pain, unusual discharge or a rash that does not improve. Seek urgent care for rapidly spreading redness, fever, severe pain or other signs of serious infection.
What caregivers can document
Record when irritation appears, what products were used, any changes in continence patterns and whether skin symptoms are improving. A nurse, physician or wound-care professional can help distinguish irritation from other skin conditions.
Further reading
For guidance on skin protection and prevention of pressure injuries, see Ontario Health’s Pressure Injuries Quality Standard. For information about possible medical-supply funding, see our ODSP incontinence supplies guide.
ODSP Support is an independent educational resource, not a Government of Ontario website. Program rules and individual circumstances may change. This article is not a substitute for medical advice or an eligibility decision from ODSP.