You did it. You spoke to your caseworker, your doctor completed the MSN form, and your ODSP incontinence coverage has been approved. That is a huge step — and you should feel proud.
Now comes the part that a lot of people do not know about: choosing your supplier.
In Ontario, you have the freedom to choose any approved ODSP incontinence vendor. And if you want the best possible experience — real human support, free samples, free shipping, and over 1,000 products to choose from — there is one name that stands above the rest.
Diaper Warehouse.
Why Diaper Warehouse?
Diaper Warehouse is an authorized ODSP vendor in Ontario, which means they bill ODSP directly for your approved supplies. You pay absolutely nothing out of pocket. But what makes Diaper Warehouse truly different is how they treat you from the very first phone call to your monthly delivery at the door.
Here is what you get when you choose Diaper Warehouse:
📦 Free samples before you commit to anything
Finding the right incontinence product takes time. What works for one person may not work for another — absorbency levels, fit, comfort, and skin sensitivity all matter. That is why Diaper Warehouse offers free samples so you can try products before your monthly order is set up. No guessing. No wasted supplies. Just the right fit for your body and your lifestyle.
🚚 Free shipping directly to your door
Every single month, your incontinence supplies are delivered directly to your home — completely free of charge. No trips to the pharmacy. No heavy bags to carry. No awkward moments at the checkout. Your supplies arrive discreetly, so only you know what is inside.
For clients who rely on mobility aids, live in remote areas, or simply value their privacy, this service is a genuine game changer.
🛍️ Over 1,000 products to choose from
Diaper Warehouse carries over 1,000 products across every category of incontinence care, including:
- Adult briefs and tab-style diapers for heavy protection
- Pull-up style protective underwear for active lifestyles
- Absorbent pads and liners for light to moderate needs
- Underpads for beds, chairs, and mobility equipment
- Skin-care creams, barrier ointments, and cleansers
- Incontinence wipes and gloves for daily care
- Youth and plus-size options
- Overnight and extended-wear products
Whatever your level of incontinence — light, moderate, heavy, or severe — Diaper Warehouse has a product that will work for you. And because they carry so many brands and styles, switching products if your needs change is simple and fast.
👤 A real, dedicated human caseworker — not a robot
This is the part that makes Diaper Warehouse truly stand out.
When you sign up with Diaper Warehouse, you are assigned a dedicated human caseworker who will be with you through the entire process. Not a chatbot. Not an automated phone system. A real person who knows your name, understands your situation, and is there to help.
Your Diaper Warehouse caseworker will:
- Walk you through the entire setup process from start to finish
- Help you choose the right products based on your needs and doctor’s assessment
- Coordinate directly with your ODSP caseworker to arrange the quote and approval
- Answer your questions quickly — by phone, not a form you fill out and wait days for
- Check in with you regularly to make sure your supplies are working well
- Handle any changes to your order if your needs evolve over time
For many clients, having a real human advocate in their corner — someone they can actually talk to — makes all the difference. Especially when navigating something as personal as incontinence care.
How does the ODSP direct pay process work with Diaper Warehouse?
Once your MSN form has been approved and you are ready to choose a vendor, here is how it works with Diaper Warehouse:
- Contact Diaper Warehouse. Reach out to their team and let them know you are an ODSP recipient whose MSN form has been approved and you are ready to set up monthly deliveries.
- Try free samples. Before your monthly order is finalized, Diaper Warehouse will send you samples of products recommended for your needs so you can confirm the right fit.
- Your dedicated caseworker prepares your quote. Your personal Diaper Warehouse caseworker will prepare a monthly supply quote based on your doctor’s assessment and submit it to your ODSP caseworker for approval.
- ODSP approves and pays directly. Once the quote is approved by ODSP, Diaper Warehouse invoices the government directly every month. You never see a bill.
- Your supplies arrive at your door. Every month, your products are delivered in a discreet, unmarked box. Free shipping. No hassle. Just the support you need, right at home.
Already using a different vendor? You can switch.
If you are already receiving supplies through a different vendor but you are not happy with the products, the service, or the experience, you are not locked in. In Ontario, you can switch ODSP vendors at any time with no limit on how many approved vendors you work with.
If you have been settling for products that do not fit properly, dealing with slow deliveries, or struggling to get answers from an automated system — you deserve better. Diaper Warehouse makes switching simple and stress-free. Your dedicated caseworker will handle the transition for you.
Diaper Warehouse is an authorized ODSP vendor in Ontario
Diaper Warehouse is listed on the ODSPSupport.info authorized vendor page as an approved supplier for ODSP incontinence clients in Ontario. This means the billing process is straightforward, there are no out-of-pocket costs for approved products, and you can trust that your ODSP caseworker will recognize and work with them without any issues.
You can also learn more about Diaper Warehouse and their ODSP services in our full Diaper Warehouse ODSP guide right here on ODSPSupport.info.
You have done the hard part — now let someone take care of you
Getting your MSN form approved takes courage, patience, and persistence. You navigated the system, advocated for yourself, and secured the support you are entitled to. That matters.
Now it is time to choose a supplier who will treat you with the dignity and care you deserve — a real human team that will be with you every step of the way, make sure you have the right products, and ensure your monthly deliveries arrive without you having to think about it.
That is exactly what Diaper Warehouse offers. And it does not cost you a thing.
Free samples. Free shipping. Over 1,000 products. A real human caseworker in your corner. That is Diaper Warehouse.
Visit the ODSPSupport.info authorized vendor page to get started today.
Disclaimer: ODSPSupport.info is an independent community education platform. We are not affiliated with the Government of Ontario or the Ontario Disability Support Program. This content is for informational purposes only and does not replace advice from your caseworker, doctor, or other qualified professional. Eligibility and coverage depend on individual circumstances and program approval.