If you are on ODSP and need incontinence supplies, there is a process that may help cover the cost. It starts with something called the MSN form — and once you understand what it is and how it works, it is much easier than it sounds.
Let’s walk through it together, step by step.
What is the MSN form?
The MSN form stands for the Mandatory Special Necessities Benefit Request Form. It is the official document that ODSP uses to review requests for medical supplies — including incontinence products like adult briefs, pads, pull-ups, underpads, and skin-friendly wipes.
You do not fill this form out yourself. Your doctor or nurse practitioner completes it on your behalf. Their job is to confirm your medical need for the supplies and specify what type and how much you require each month.
Who can complete the MSN form?
The following healthcare professionals are approved to complete the MSN form in Ontario:
- Physicians (family doctors and specialists)
- Nurse practitioners
- Registered nurses (extended class)
- Occupational therapists
- Physiotherapists
Your family doctor is usually the best starting point. If you do not have a family doctor, a nurse practitioner at a walk-in clinic or community health centre may also be able to help.
How to get your MSN form — 6 simple steps
The process can feel a little overwhelming at first. But when you break it down, it is very manageable.
- Contact your ODSP caseworker. Let them know you need help with incontinence supplies. Ask them to provide you with the MSN Benefit Request Form. You can reach your caseworker by phone, or visit your local ODSP office.
- Book an appointment with your doctor or nurse practitioner. Bring the MSN form to the appointment. Let them know ahead of time what you will be discussing so they can be prepared.
- Have your healthcare provider complete the MSN form. They will confirm your diagnosis and specify the type of incontinence products you need, along with the quantity required each month. Make sure the information on the form is complete before you leave the appointment.
- Return the completed MSN form to your ODSP caseworker. Your caseworker will review the form and may request a monthly quote from a vendor on your behalf.
- Work with an approved vendor. Once approved, a vendor will contact you to arrange your monthly supply of incontinence products. In many cases, supplies are delivered discreetly right to your door.
- Wait for confirmation. Approvals can take up to 15 business days. Your caseworker will keep you updated throughout the process.
If anything feels unclear at any step, it is always okay to ask your caseworker to explain further. They are there to support you through the process.
A few things to keep in mind
Every application is reviewed individually. Coverage depends on your specific medical needs and your healthcare provider’s assessment. The MSN benefit covers the cost of incontinence supplies as a Mandatory Special Necessity — meaning ODSP recognizes that these products are medically necessary for daily living.
The MSN benefit is available to all members of your ODSP benefit unit, including dependent adults in your household, if an approved healthcare professional confirms their need.
You do not have to do this alone
Navigating ODSP paperwork can feel like a lot. If you are a caregiver helping a family member, you can support them through every step of this process — attending appointments, helping with forms, and speaking with caseworkers on their behalf.
Incontinence is a medical condition. It is not something to feel embarrassed about. And support is available through ODSP for people who qualify.
You are not alone. Help may be available — and the first step is simply asking your caseworker for the MSN form.
Disclaimer: ODSPSupport.info is an independent community education platform. We are not affiliated with the Government of Ontario or the Ontario Disability Support Program. This content is for informational purposes only and does not replace advice from your caseworker, doctor, or other qualified professional. Eligibility and coverage depend on individual circumstances and program approval.