If you’ve ever sat with a stack of questions about incontinence care and not known who to ask—you’re not alone. Maybe you’re a caregiver trying to figure out the right product for a loved one. Maybe you’re wondering whether ODSP can help cover monthly costs. Or maybe you’re brand new to all of this and just want to talk to someone who gets it.
We’re hosting a free online Q&A session for Ontario individuals, families, and caregivers—where a real care specialist will answer your questions in a warm, no-pressure space. Free sample kits will also be available for attendees while quantities last.
What This Free Online Q&A Session Is All About
This isn’t a sales pitch. It isn’t a webinar full of fine print. It’s a friendly, educational session where you can ask the questions that have been on your mind—without judgment, without stigma, and without feeling rushed.
Whether you’re caring for an aging parent, helping a family member adjust to a new diagnosis, supporting an adult child, or managing your own care, this session is designed to meet you where you are.
Topics We’ll Cover
The care specialist will walk through the things people ask about most often, including:
- Incontinence products—briefs, liners, pads, underwear, and more
- How to choose the right product for comfort, protection, and skin health
- ODSP coverage and how the MSN (Mandatory Special Necessities) form works
- Managing and reducing out-of-pocket costs
- Support for family members and caregivers
- Breaking the stigma and building confidence around incontinence care
You’re welcome to bring any other question on your mind, too. There’s no such thing as a “silly” question here.
Who Should Join?
This free session is open to anyone in Ontario who could use clear, friendly guidance, including:
- Adults navigating incontinence care for themselves
- Family members supporting a loved one
- Caregivers (paid and unpaid) looking for practical tips
- People who think they may be eligible for ODSP coverage and want to understand the process
- Anyone who has questions and doesn’t know where to start
If you’re new to all of this, you’re in the right place. If you’ve been managing care for years, you’re also in the right place. Both perspectives are welcome.
A Quick Refresher: How ODSP and the MSN Form Work
One of the biggest reasons people join these sessions is to better understand ODSP coverage for incontinence supplies. Here’s the short version of how the process generally works:
- Speak with your ODSP caseworker and request the Mandatory Special Necessities (MSN) form
- Take the form to your doctor or qualifying health practitioner to complete
- Your doctor confirms your medical need and the quantities required
- Submit the completed form back to your caseworker
- Get a quote from an authorized vendor for your monthly supplies
- Wait for caseworker approval—then your supplies can begin
Each person’s situation is unique, and approval depends on individual circumstances. You may be eligible if you meet the medical and financial criteria. The care specialist can walk you through the parts that feel confusing.
For deeper reading on this process, you can also check our guides on whether ODSP may cover incontinence supplies, how to apply, and the MSN form step-by-step guide.
Free Sample Kits for Attendees
As a thank-you for joining, attendees can request a free incontinence care sample kit. These kits include a small assortment of products so you can try different options and see what feels right for you—before committing to a full monthly supply.
Free sample kits are provided by Diaper Warehouse, an authorized ODSP vendor that supports Ontario families with:
- Free samples so you can find the right fit before ordering
- Free shipping across Ontario
- Over 1,000 incontinence and home health care products
- A dedicated human caseworker liaison—so you’re never sorting things out alone
Free sample kits are available while quantities last.
Breaking the Stigma Together
Let’s say it plainly: incontinence is more common than most people realize, and it has nothing to do with weakness or carelessness. It happens to all kinds of people, at all ages, for all kinds of reasons—spinal injuries, MS, prostate surgery, childbirth, aging, neurological conditions, and many more.
The shame and silence around it cause more harm than the condition itself ever could. When you can talk openly about your needs, you can find the right products, the right coverage, and the right support. That’s exactly what this Q&A session is built for.
You deserve dignity. You deserve clarity. You deserve care.
How to Join the Session
To register, ask questions, or learn more about the free online Q&A session, join our Google Meets Link or contact us directly!
Care Product Q&A (Free Online Session) – Diaper Warehouse
Saturday, May 30 · 1:00 – 3:00pm
Time zone: America/Toronto
Google Meet joining info
Video call link: https://meet.google.com/fmm-vxmf-utr
📧 Email: info@ODSPSUPPORT.info
You can also explore Diaper Warehouse on our authorized vendor page or read more about ODSP coverage with Diaper Warehouse. If you’re a caregiver, our caregiver guide may be a helpful place to start.
A Final Word
If you’ve been carrying a quiet worry about how to manage incontinence care—for yourself or someone you love—please consider joining us. Bring your questions. Bring your nerves. Bring your skepticism if that’s what you’ve got. We’ll meet you where you are, no judgment, no pressure.
Support is available. You are not alone.
ODSPSupport.info is an independent community education platform. Not affiliated with the Government of Ontario or ODSP. This session is for informational purposes only and does not replace professional medical or legal advice.