Managing incontinence is a part of daily life for many people in Ontario. It can be physically demanding, emotionally exhausting, and expensive. But if you are receiving support through the Ontario Disability Support Program (ODSP), you may not have to pay for your supplies at all.
Through a benefit called the Mandatory Special Necessities (MSN) benefit, ODSP may cover the full cost of your monthly incontinence supplies — and have them delivered directly to your door, discreetly, every single month.
This guide will walk you through everything you need to know, step by step, in plain language.
What incontinence supplies does ODSP cover?
ODSP may cover a wide range of incontinence products for eligible recipients, including:
- Adult briefs and tab-style diapers (day and night protection)
- Pull-up style protective underwear
- Absorbent pads and liners for light to heavy protection
- Underpads for beds and chairs
- Skin-friendly incontinence wipes
- Skin barrier creams and cleansers
- Gloves for personal care
The exact products and quantities you receive depend on what your doctor or healthcare provider recommends and what is approved on your MSN form. Every application is reviewed individually based on your specific medical need.
Do you qualify? Here is how to know
To be eligible for ODSP incontinence coverage, you generally need to meet all of the following:
- You are a resident of Ontario
- You are 18 years of age or older
- You are already approved for and receiving ODSP income support
- You experience moderate to severe incontinence that requires a medical-grade product regularly throughout the day
- A doctor, nurse practitioner, or other approved healthcare provider can confirm your need in writing
If you are caring for a child between the ages of 3 and 17 who has a severe disability, the Easter Seals Society Ontario offers a separate Incontinence Supplies Grant that may help. Speak with your ODSP caseworker for more information specific to your child.
How to get your ODSP incontinence supplies — 5 simple steps
The process can feel daunting at first, but it is more straightforward than it looks. Here is exactly what to do:
Step 1 — Talk to your ODSP caseworker
Contact your assigned ODSP caseworker and let them know you need help with incontinence supplies. Ask them to provide you with the Mandatory Special Necessities (MSN) Benefit Request Form. Your caseworker is your main point of contact throughout this entire process — do not hesitate to ask them to explain anything that is unclear.
Step 2 — See your doctor or nurse practitioner
Book an appointment with your family doctor, nurse practitioner, or another approved healthcare provider. Bring the MSN form with you. Let the clinic know ahead of time that you need the form completed for incontinence supply coverage through ODSP, so they can prepare.
Your healthcare provider will complete the form by confirming your diagnosis, the type of products you need, and how much you require each month. You do not fill out this section yourself — your provider does.
Step 3 — Return the completed form to your caseworker
Once your healthcare provider has completed and signed the MSN form, bring or send it back to your ODSP caseworker. Make sure to keep a copy for your own records. Your caseworker will review it and reach out to an approved vendor to request a monthly quote for your supplies.
Step 4 — Wait for approval
The approval process can take up to 15 business days. Your caseworker will keep you informed. If you have not heard anything after 15 business days, it is completely okay to follow up with them directly.
Step 5 — Receive your supplies at home
Once approved, your incontinence supplies will be arranged through an approved vendor and delivered directly to your home every month — in a discreet, unmarked box. ODSP pays the vendor directly. You pay nothing out of pocket.
From this point on, your monthly supplies arrive automatically. No trips to the pharmacy. No out-of-pocket costs. No receipts to chase.
What if your needs change?
If your incontinence becomes more severe over time, or if you need different products, you can request an updated assessment. Simply ask your caseworker for a new MSN form, have your healthcare provider complete it with the updated information, and resubmit. Your coverage can be adjusted to reflect your current needs.
What if my application is denied?
If your MSN request is not approved, you have the right to request an Internal Review through the Ministry of Children, Community and Social Services. You do not have to accept the decision. A caregiver, family member, or community advocate can help you through this process if needed.
Can I choose my own supplier?
Yes. There is no limit on the number of approved vendors you can work with, and you are free to choose any approved incontinence supply vendor in Ontario. Many vendors offer home delivery, a wide range of products, and direct billing to ODSP so you never pay out of pocket. If you are not happy with your current vendor, you can switch at any time.
You deserve comfort, support, and dignity
Incontinence is a medical condition — not a source of shame. Millions of people across Canada manage it every day, and the support you need is available to you through ODSP.
If you have been putting off asking for help because the process seemed too complicated, or because you felt embarrassed to bring it up — please know this: you are not alone, the process is manageable, and your caseworker is there to help you through it.
Taking that first step — calling your caseworker and asking for the MSN form — could mean free, monthly supplies delivered quietly to your door. That is real, practical support that makes a difference every single day.
Support is available. You may be eligible. And you do not have to figure this out alone.
Disclaimer: ODSPSupport.info is an independent community education platform. We are not affiliated with the Government of Ontario or the Ontario Disability Support Program. This content is for informational purposes only and does not replace advice from your caseworker, doctor, or other qualified professional. Eligibility and coverage depend on individual circumstances and program approval.