If you’re managing incontinence and wondering whether ODSP can help with the cost of your supplies — you’re not alone. This is one of the most common questions people have, and the good news is that support may be available to you.
Let’s walk through this together.
What is the ODSP incontinence benefit?
The Ontario Disability Support Program (ODSP) includes a benefit called the Mandatory Special Necessities (MSN) benefit. This benefit may cover the cost of medically necessary incontinence supplies for eligible recipients.
Products that may be covered include:
- Adult briefs and pull-ups
- Absorbent pads and protective underwear
- Underpads
- Skin-friendly wipes
The goal is to reduce the financial pressure of managing incontinence day to day, so you can focus on living your life with comfort and confidence.
Who may be eligible?
To be considered for incontinence supply coverage through ODSP, you generally need to:
- Be a resident of Ontario
- Be 18 years of age or older
- Already be receiving ODSP income support
- Experience moderate to severe incontinence that requires a medical-grade product regularly throughout the day
- Have a doctor or nurse practitioner confirm your need in writing
Every application is reviewed individually. What you are approved for depends on your specific medical situation and your healthcare provider’s assessment.
How to apply — 6 simple steps
The process might look complicated at first, but it breaks down into manageable steps:
- Talk to your ODSP caseworker. Let them know you need help with incontinence supplies. Ask them for the Mandatory Special Necessities (MSN) Benefit Request Form.
- Book an appointment with your doctor or nurse practitioner. Bring the MSN form with you to the appointment.
- Have your healthcare provider complete the form. They will confirm your diagnosis and specify the type and quantity of supplies you need.
- Return the completed form to your caseworker. They will review it and may ask for a quote from a vendor.
- Work with an approved vendor. Once your caseworker approves the request, a vendor will provide your monthly supplies — often delivered discreetly to your door.
- Wait for confirmation. Approvals can take up to 15 business days. Your caseworker will keep you informed.
If anything feels unclear, it is always okay to ask your caseworker to explain the next step. You do not have to figure this out alone.
What about caregivers?
If you are supporting a family member or loved one through this process, you can absolutely help. You can attend appointments, assist with forms, and speak with the caseworker on their behalf — especially if they find it hard to advocate for themselves.
Your support makes a real difference.
A note for families with children
If you are applying on behalf of a child between the ages of 3 and 17, the process is slightly different. The Easter Seals Society Ontario offers an Incontinence Supplies Grant for children with severe disabilities, and ODSP may provide additional funding on top of that. Speak with your caseworker for guidance specific to your child.
You deserve support and comfort
Incontinence is a medical condition — one that millions of people in Ontario manage every day. It is not something to feel ashamed of, and it does not have to be something you handle alone.
If you have been putting off asking for help because the process feels overwhelming, please know this: the support exists, you may be eligible, and taking one small step — asking your caseworker about the MSN form — could make a meaningful difference in your daily comfort and confidence.
Support is available. You are not alone.
Disclaimer: ODSPSupport.info is an independent community education platform. We are not affiliated with the Government of Ontario or the Ontario Disability Support Program. This content is for informational purposes only and does not replace advice from your caseworker, doctor, or other qualified professional. Eligibility and coverage depend on individual circumstances and program approval.